In case of disagreement, the Danish version of these Terms of Agreement are authoritative.

Rates can be found on our Partners' individual profiles.

Below every tour descripton it is stated which Partners are available for the tour, and their rates.

Guides are booked on an hourly basis.

Tour managers are booked for at least two consequtive days, full board and lodging included.

Definition, What is the difference between local guide and tour manager

Links to the different sections of the Terms of Agreement:

1. General provisions

2. Guideservice Danmark is an intermediary

3. Entering into agreement

4. Rates

5. Preferred Partner Benefits

6. Cancellations

7. Special terms pertaining consumers

8. Future bookings

9. Special terms pertaining running guides or bicycle guides

10. Special terms pertaining tours in canoes or kayaks

11. Responsibility

12. Laws and jurisdiction

13. Contact

The full text is found below.

Terms of Agreement

 Valid as of January 1st 2022

1. General provisions

  1. The currently valid Terms of Agreement regulate all contracts between Guideservice Danmark, cvr.-nr. 31405467, and the customer.

  2. Any changes to or additions to these terms or other contracts only apply if the parties have agreed to them in writing.

  3. If these Terms of Agreement are translated into other languages and doubt about the interpretation arises, the Danish version is authoritative.

  4. "Partner" means the person, who is booked by a customer, either a tour guide, tour manager or a lecturer.

2. Guideservice Danmark is an intermediary

  1. In regard to the delivery of the services agreed upon, Guideservice Danmark is solely an intermediary between the customer and the responsible Partner.

  2. When a customer books a Partner through Guideservice Danmark, Guideservice Danmark exclusively acts as an intermediary between the customer and the Partner.

3. Entering into agreement

  1. Before entering into any agreement, the custumer must accept these Terms of Agreement and the customer is encouraged to review them thoroughly.

  2. The assignment will be executed upon reception of the deposit.

  3. The contract is final and in force when Guideservice Danmark forwards the contact information on behalf of the Partner to the customer.

  4. The customer is solely responsible for ensuring that any information the customer supplies is correct. Guideservice Danmark does not subsequently check or validate information received.

4. Rates

  1. Any launched assignment will be charged to the customer according to the extent of completion. If the customer chooses not to book any of the suggested Partners, Guideservice Danmark will charge a fee for the planning. In case Guideservice Danmark does not succeed in finding a suitable Partner, no fee will be charged and any deposit will be reimbursed.

  2. The rates and services of the Partners are listed on the website. A customer may book any Partner directly and so avoid any planning fee.

  3. Comprehensive requests, proposals, commenced or cancelled assignments are charged according to their degree of completion, a minimal charge of DKK 500 + VAT applies.

  4. When a booking confirmation is sent, subsequent modifications carry a modification fee. Booking tickets and the like is charged with at least DKK 150,- + VAT depending on the amount of time spent.

  5. Urgent assignments always carry a sucharge of no less than DKK 1.200 + VAT. This also applies if GuideserviceDanmark does not succeed in supplying a suitable Partner.

    1. For tourmanagers 7 days before the asignment begins

     2. For local guides 4 days before the assignment

     3. For speakers 7 days before the assignment

5. Preferred Partner Benefits

When an agency agrees to book all its tourguides or tourmanagers in Denmark through Guideservice Danmark you become a Preferred Partner

    1. Any agreement to this effect betweeen a travel agency and Guideservice Danmark must be entered into in writing and wil apply for any future bookings.

    2. When an an agreement exists, Guideservice Danmark offers to cooperate with any and all local guides and tour managers currently employed by the travel agency. If required, they get priority acces to any jobs or assignments from the travel agency.

    3. When booing at least 4 weeks in advance, Guideservice Danmark commits to finding any required local guides for a Preferred Partner.

    4. When booing at least 3 months in advance, Guideservice Danmark commits to finding any required tour manager for a Preferred Partner.

    5. Preferred Partners do not pay deposit or cancellation fees.

    6. Preferred Partners get a discount on urgent bookings, (for guides, booking less than 72 hours before the assignment, for tour managers less than 7 days). The rate is DKK 1000,- + VAT.

    7. Preferred Partners get a discount of 5% on the daily fee when booking tour managers more than 12 weeks prior to departure.

    8. Preferred Partners get a discount of 2,5% on the daily fee when booking tour managers less than 12 weeks prior to departure.

    9. A discount of 5% on subsequent orders for local guides applies, when the value of the year's bookings of guided tours exceeds DKK 95.000,-

6. Cancellations

  1. Any cancellation must be made in writing to Guideservice Danmark.

  2. In case a customer cancels a booking, there will be no refund of the deposit.

  3. If a customer cancels an assignment with at least 4 weeks' notice, the booked Partner is not entitled to the agreed fee.

  4. Tour managers and lecturers are entitled to 50% of their fee if a customer cancels an assignment with at least 3 weeks' notice. If the notice is shorter than 3 weeks, they are entitled to their full fee.

  5. Local guides are entitled to 50% of their fee if a customer cancels an assignment with at least 2 weeks' notice. If the assignment is cancelled with a shorter notice, they are entitled to their fee in full.

  6. If an Partner cancels an assignment, he is required to supply an adequate replacement and cover any additional expenses pertaining.

7. Special terms pertaining consumers

  1. According to the Danish law "forbrugeraftaleloven" § 18 stk.2. booking an Partner is not covered by right of cancellation, so only section 5 in this document applies.

  2. According to the Danish law "forældelsesloven", a customer/consumer can make a timely complaint about the service and might receive a partial or a full refund.

8. Future bookings

  1. Any future booking of or contact with an Partner must go through Guideservice Danmark.

  2. In case of breach by a customer, a penalty of DKK 8.000,- per instance is due.

  3. This applies for three years after the last booking of the Partner by the customer.

9. Special terms pertaining running guides or bicycle guides

  1. The participants carry full responsibility for their own personal safety and can never hold Guideservice Danmark or the guide liable for accidents, illness or other consequences of riding a bike or going running.

  2. Running speed is stated in the route description. The guide has the right to refuse any participants who can not keep up. This does not constitute just cause for seeking compensation.

  3. The participants are responsible for complying with traffic laws, must adapt to circumstances and show consideration towards other road users.

  4. Participants are responsible for bringing any relevant supplies themselves.

  5. If for some reason a guide is detained and can not complete a booked assignment, Guideservice Danmark will supply a replacement. Should this be impossible, the customer will receive a full refund.

10. Special terms pertaining tours in canoes or kayaks

  1. In case of bad weather such as a thunderstorm, or wind speeds averaging 8 m/s or above, the trip will be canceled and the customer will receive a full refund.

  2. The participants are fully responsible for their own safety and and can not make Guideservice Danmark or their guide liable for accidents, illness or other unwanted consequences of canoeing or kayaking.

11. Responsibility

  1. Guideservice Danmark can not be held liable for any shortcomings pertaining the booked assignment, which is a matter between the customer and the Partner booked.

    1. Guideservice Danmark manages any claim for compensation against the Partner on behalf of the customer and will handle reimbursing any refund, partial or in full.

  2. Guideservice Danmark shall not be held liable for delayed or flawed service if this is due to force majeure and this can be reasonably pleaded.

  3. Force Majeure is understood as any cause that is beyond the control of GuideserviceDanmark and that could not have been anticipated, e.g. earthquake, civil war or unrest, tsunamis and the like.

  4. Guideservice Danmark remains without liability if it can be shown, that fulfilling an obligation would constitue an unreasonable burden.

12. Laws and jurisdiction

  1. Any disagreement arising from the Terms of Agreement or any other contract between the parties shall be decided according to Danish law with the modifications springing from the agreements made.

  2. The Court in Odense shall be the venue for any legal disagreement.

13. Contact

  1. Any questions can be adressed to
    Guideservice Danmark c/o Mette Berrig
    Thorsgade 21
    5000 Odense C
    e-mail info@guideservicedanmark.dk
    Tel: +45 41562859

Guideservice·Danmark - Thorsgade 21 - 5000 Odense C - +45 4156 2859 - info@GuideserviceDanmark.dk - CVR: 31405467
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